What is your return policy?

For Sexy Lingerie, Accessories & Sexy Costumes

• 30 day hassle free returns
• You can exchange, credit or refund item's which do not fit, unusable or faulty

For Adult Toys & Bondage & Play

• 30 day replacement warranty (for faulty products)
• May have an extended 1 year warranty from the manufacturer 
• You will be required to register your new toy directly with the manufacturer's website
• Due to health regulations and the Australian Law, and added protection for our customers we cannot offer returns or exchanges
• Please choose carefully and rest assure we are here to help if you encounter any issues with your new toy

What item's can i return?

• Item's in original condition
• Unwashed and unworn
• Not damaged, soiled or altered in anyway
• In original packaging with garment tags still attached

What item's are non returnable?

• Panties, hosiery, bodystockings, pasties, wigs and adult products as they pose a hygiene risk 
• Item's that are incomplete, not in the orginal unworn condition, items that have been washed, tags removed, smell of cigarette smoke, body odor or perfume, have human and / or animal hair on them, that are soiled or stained
• Final sale items / Clearance items (these are discontinued lines)

My item is faulty?

• Contact us ASAP by filling out the above form
• Please email photo's of the faulty item to sales@bossylingerieboutique.com.au
• If there is no replacement available we will give you a full refund including postage costs 

Are there any charges for returns?

• Postage cost are non refundable for returns & exchanges
• You will be responsible for return shipping charges

• We cover postage cost if the product is faulty

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• We will notify you of the approval or rejection of your refund
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 working days

Where do I send my return?

Customer Care 

PO BOX 4197

LONDONDERRY NSW 2753

Send your return with a tracking from Australia Post as we do not accept responsibility for item's lost in the post.